Pilot vs Labtrac
Looking for an alternative to Labtrac? This comprehensive comparison breaks down the key differences between Pilot LMS and Labtrac to help you make an informed decision for your dental lab.
Overview
Pilot LMS is a modern, web-based lab management system designed for dental labs of all sizes, with a focus on simplicity and comprehensive functionality.
Labtrac is a UK-based desktop software solution that has been serving the dental lab industry for 20 years, with some web-based modules.
Feature Comparison
| Feature | Pilot LMS | Labtrac |
|---|---|---|
| Database | ✅ Available | ✅ Available |
| API | ✅ Full API | ⚠️ Limited |
| Scanner Portals Sync | ✅ Full Support | ⚠️ Paid Add-on + Limited |
| "Workbench" | ✅ Included | ⚠️ Paid Add-on |
| 3D Viewer | ✅ Advanced Tools | ❌ Not Available |
| CRM Tools | ||
| Client Portal | ✅ | ⚠️ Paid Add-on + Limited |
| Doctor Messaging | ✅ | ❌ Not Available |
| Email Notifications | ✅ | ❌ Not Available |
| Email Templates | ✅ | ❌ Not Available |
| Batch Tools | ✅ Advanced | ❌ Not Available |
| Imports/Exports | ✅ Comprehensive | ❌ Limited |
| Account Management | ✅ Flexible | ❌ Limited |
| Shipping Integrations | ||
| Local Courier | ✅ | ✅ |
| UPS | ✅ | ✅ |
| USPS | ✅ | ❌ |
| FedEx | ✅ | ❌ |
| Accounting Integrations | ||
| QuickBooks Online | ✅ | ❌ |
| Reporting & Customization | ||
| Custom Report Builder | ✅ | ⚠️ Limited |
| Customizable PDF Templates | ✅ | ⚠️ Limited |
| Financial Management | ||
| Invoices | ✅ | ✅ |
| Payments/Credits | ✅ | ❌ |
| Statements | ✅ | ❌ |
| Payment Processing | ✅ | ❌ |
| User Management | ||
| RBAC (Role-Based Access) | ✅ | ⚠️ Limited |
| User Management | ✅ | ✅ |
| Advanced Features | ||
| Customer Support Module | ✅ | ❌ |
| Advanced Filter Views | ✅ | ❌ |
| Customer Support | ✅ | ⚠️ Limited |
| Custom Development | ✅ | ❌ |
| Case Entry Automation | ✅ Automated | ❌ Manual Only |
Pricing Comparison
Labtrac Pricing Structure
Labtrac uses a complex tiered pricing model based on:
- Choose your base plan
- Calculate your volume requirements
- Add necessary modules as paid add-ons
For equivalent functionality to Pilot's Business plan, Labtrac costs:
- Enterprise Workflow: $1,375/month
- Workbench (10 users): $150/month
- Client Portal: $600/month
- IOS Portal: $700/month
- Heavy Implementation Fees: $$$
Total Labtrac Cost: $2,825/month + Implementation Fees
Pilot LMS Pricing
- Business Plan: $449.99/month
- Everything included: No add-ons, unlimited users, unlimited technicians
- Client Portal included
- IOS Portal included
- Workbench included
- Free implementation for Starter, Essentials, and Business plans
Pilot saves you $2,375/month compared to equivalent Labtrac functionality.
User Interface & Experience
Pilot LMS
- Modern web-based application accessible from any device
- Intuitive, simple design focused on user experience
- Consistent interface across all modules
- Mobile-responsive for on-the-go access
Labtrac
- Desktop-only core application requiring local installation
- Mixed platform approach: Desktop + Web modules
- Legacy interface with steeper learning curve
- Limited mobile access
Customer Support
Pilot LMS
- Based in California, US
- CEO personally responds to customer inquiries
- Fast response times with direct access to the developers
- Comprehensive documentation and onboarding support
Labtrac
- Based in the UK with US support personnel
- Traditional support structure
- Longer response times due to time zones and hierarchical support
Integration Capabilities
Pilot LMS
- Comprehensive scanner portal sync (iTero, 3Shape, Medit, DS Core)
- Multiple shipping carriers (UPS, USPS, FedEx)
- QuickBooks Online integration
- Payment processing integration
- Full API access for custom integrations
Labtrac
- Limited scanner integration
- UPS shipping only
- No accounting software integration
- No payment processing
- Limited API capabilities
Migration & Implementation
From Labtrac to Pilot LMS
- Free data migration assistance
- Dedicated onboarding team
- Training included in all plans
- No setup fees for most plans
Why Choose Pilot LMS?
- Significant Cost Savings: Save over $2,300/month compared to equivalent Labtrac functionality
- Modern Technology: Web-based platform vs. legacy desktop software
- Comprehensive Features: Everything included, no expensive add-ons
- Superior User Experience: Intuitive design that reduces training time
- Better Integrations: More shipping options, accounting integration, payment processing
- Advanced Automation: Reduce manual work with intelligent automation tools
- Responsive Support: Direct access to leadership team
Ready to Switch?
See why labs are choosing Pilot LMS over legacy systems like Labtrac. Experience the difference that modern, integrated lab management software can make.
From Labtrac to Pilot
- Free data migration assistance
- Dedicated onboarding team
- Training included in all plans
- No setup fees for most plans
Schedule Demo or Contact Sales
The information on this page is provided for general informational purposes only and is based on publicly available sources. We make no representations or warranties as to the accuracy, completeness, or reliability of any information contained herein. Under no circumstances shall we be liable for any loss or damage incurred as a result of the use of this information.