Pilot vs LabManager
Looking for an alternative to LabManager? This comprehensive comparison breaks down the key differences between Pilot LMS and LabManager to help you make an informed decision for your dental lab.
Overview
Pilot LMS is a modern, cloud-based lab management system built with contemporary technology and designed for today's dental lab operations.
LabManager has been serving the dental lab industry since 1983. The software is built on Microsoft Access database technology and provides basic lab management functionality through a desktop application.
Technology Foundation
LabManager's Technical Limitations
LabManager is essentially a user interface wrapper around Microsoft Access, which presents several challenges:
- Outdated architecture from 1983 technology stack
- Limited scalability due to Access database constraints
- Desktop-only application requiring local installation
- No modern integration capabilities
- Limited data backup and recovery options
Pilot LMS Modern Architecture
- Cloud-native platform with automatic updates
- Modern database technology with robust security
- Web-based access from any device
- API-first design enabling extensive integrations
- Automatic backups and disaster recovery
Feature Comparison
| Feature | Pilot LMS | LabManager |
|---|---|---|
| Database | ✅ Modern Cloud | ✅ MS Access (1983) |
| API | ✅ Full API | ❌ Not Available |
| Scanner Portals Sync | ✅ Full Support | ❌ Not Available |
| "Workbench" | ✅ Included | ❌ Not Available |
| 3D Viewer | ✅ Advanced Tools | ❌ Not Available |
| CRM Tools | ||
| Doctor Messaging | ✅ Built-in | ❌ Not Available |
| Email Notifications | ✅ Comprehensive | ❌ Not Available |
| Email Templates | ✅ Customizable | ❌ Not Available |
| Case Entry Automation | ✅ Automated | ❌ Manual Only |
| Batch Tools | ✅ Advanced | ❌ Not Available |
| Imports/Exports | ✅ Comprehensive | ❌ Not Available |
| Shipping Integrations | ||
| UPS | ✅ | ❌ |
| USPS | ✅ | ❌ |
| FedEx | ✅ | ❌ |
| Local Courier | ✅ | ❌ |
| Accounting Integrations | ||
| QuickBooks Online | ✅ | ❌ |
| Reporting & Customization | ||
| Custom Report Builder | ✅ Advanced | ❌ Not Available |
| Customizable PDF Templates | ✅ Full Control | ❌ Not Available |
| Financial Management | ||
| Invoices | ✅ | ✅ |
| Payments/Credits | ✅ | ✅ |
| Statements | ✅ | ✅ |
| Payment Processing | ✅ Integrated | ❌ Not Available |
| User Management | ||
| RBAC (Role-Based Access) | ✅ Advanced | ❌ Not Available |
| User Management | ✅ Comprehensive | ⚠️ Limited |
| Advanced Features | ||
| Customer Support Module | ✅ Built-in | ❌ Not Available |
| Advanced Filter Views | ✅ Sophisticated | ❌ Not Available |
| Customer Support | ✅ Included | ❌ Pay Extra |
| Custom Development | ✅ Available | ❌ Not Available |
Pricing Comparison
LabManager One-Time Pricing
Billing Package:
- 1 user: $399
- 2-5 users: $555
- 6+ users: $661
Production Package:
- 1 user: $798
- 2-5 users: $954
- 6+ users: $1,060
Scheduling Package:
- 1 user: $1,551
- 2-5 users: $1,707
- 6+ users: $1,813
Additional Costs:
- Customer support is not included - must be purchased separately
- No updates or feature improvements included
- Limited technical support options
Pilot LMS Subscription Pricing
- Starter: $89.99/month (includes everything)
- Essentials: $199.99/month (includes everything)
- Business: $449.99/month (includes everything)
- Enterprise: Contact for pricing
Included with Every Plan:
- Unlimited users
- All features and integrations
- Customer support
- Regular updates and new features
- Training and onboarding
The Reality of LabManager
Common Scenario
Many labs currently using LabManager started their operations years ago and have never had the time to properly evaluate modern alternatives. They continue using LabManager due to:
- Familiarity with the existing system
- Fear of migration complexity
- Lack of awareness about modern solutions
- Time constraints preventing proper evaluation
What Modern Labs Need
Today's dental labs require features that LabManager simply cannot provide:
- Comprehensive integrations with scanners and shipping
- Advanced automation features for workflow efficiency
- Modern user interfaces accessible from any device
- Real-time collaboration and communication tools
- Robust reporting and analytics capabilities
Migration Benefits
From LabManager to Pilot LMS
- Immediate productivity gains through automation
- Elimination of manual data entry through integrations
- Modern user interface reducing training time
- Cloud-based access enabling remote work
- Comprehensive support included in subscription
Migration Support
- Free data migration assistance
- Dedicated onboarding team
- Training included in all plans
- Side-by-side transition support to minimize disruption
Why Make the Switch Now?
Technology Gap
The gap between LabManager's 1983 technology and modern lab management needs continues to widen. Labs staying on LabManager risk:
- Competitive disadvantage against more efficient competitors
- Increased manual work as case volumes grow
- Limited scalability for business growth
- Security vulnerabilities from outdated technology
Investment Perspective
While LabManager's one-time fee may seem attractive, consider:
- No feature updates or improvements
- Additional costs for support and customizations
- Opportunity cost of manual processes
- Technology debt that becomes harder to address over time
Ready to Modernize?
It's time to move beyond 1983 technology. Pilot LMS offers everything modern dental labs need to compete and thrive in today's market.
Schedule Demo or Contact Sales
The information on this page is provided for general informational purposes only and is based on publicly available sources. We make no representations or warranties as to the accuracy, completeness, or reliability of any information contained herein. Under no circumstances shall we be liable for any loss or damage incurred as a result of the use of this information.