Pilot vs LabStar
Looking for an alternative to LabStar? This comprehensive comparison breaks down the key differences between Pilot LMS and LabStar to help you make an informed decision for your dental lab.
Overview
Pilot LMS is a modern, web-based lab management system designed for dental labs of all sizes, with extensive integrations and automation capabilities.
LabStar was originally built in-house by an outsourcing lab in Los Angeles to meet their specific operational needs. In 2023, LabStar was acquired by 3Shape, bringing it under the umbrella of one of the dental industry's leading technology companies. The platform focuses on core lab management functionality with basic financial features.
Feature Comparison
| Feature | Pilot LMS | LabStar |
|---|---|---|
| Database | ✅ | ❌ |
| API | ✅ Full API | ❌ Not Available |
| Scanner Portals Sync | ✅ Full Support | ❌ Not Available |
| "Workbench" | ✅ Included | ⚠️ Limited |
| 3D Viewer | ✅ Advanced Tools | ❌ Not Available |
| CRM Tools | ||
| Doctor Messaging | ✅ Built-in | ❌ Not Available |
| Email Notifications | ✅ Comprehensive | ❌ Not Available |
| Email Templates | ✅ Customizable | ❌ Not Available |
| Case Entry Automation | ✅ Automated | ❌ Manual Only |
| Batch Tools | ✅ Advanced | ⚠️ Limited |
| Imports/Exports | ✅ Comprehensive | ❌ Not Available |
| Shipping Integrations | ||
| UPS | ✅ | ❌ |
| USPS | ✅ | ❌ |
| FedEx | ✅ | ❌ |
| Local Courier | ✅ | ❌ |
| Accounting Integrations | ||
| QuickBooks Online | ✅ Full Integration | ✅ Limited |
| Reporting & Customization | ||
| Custom Report Builder | ✅ Advanced | ❌ Not Available |
| Customizable PDF Templates | ✅ Full Control | ❌ Not Available |
| Financial Management | ||
| Invoices | ✅ | ✅ |
| Payments/Credits | ✅ | ✅ |
| Statements | ✅ | ✅ |
| Payment Processing | ✅ Integrated | ✅ Limited |
| User Management | ||
| RBAC (Role-Based Access) | ✅ Advanced | ❌ Not Available |
| User Management | ✅ Comprehensive | ❌ Basic |
| Advanced Features | ||
| Customer Support Module | ✅ Built-in | ❌ Not Available |
| Advanced Filter Views | ✅ Sophisticated | ❌ Not Available |
| Customer Support | ✅ CEO-level Response | ⚠️ Limited |
| Custom Development | ✅ Available | ❌ Not Available |
Pricing Comparison
LabStar Pricing Structure
- 100 cases: $79/month
- 300 cases: $139/month
- 600 cases: $229/month
- 1,000 cases: $379/month
- Unlimited cases: $599/month
Pilot LMS Pricing
- Starter (300 cases): $89.99/month
- Essentials (600 cases): $199.99/month
- Business (1,000 cases): $449.99/month
- Enterprise (unlimited): Contact for pricing
Key Differences
Integration Ecosystem
- Pilot LMS: Comprehensive integrations with scanners, shipping carriers, and full QuickBooks Online sync
- LabStar: Limited QuickBooks connection, no shipping integrations
Automation Capabilities
- Pilot LMS: Extensive automation features including case entry automation, batch tools, and workflow management
- LabStar: Manual processes, limited automation options
Technology & Development
- Pilot LMS: Modern cloud architecture with full API access for custom integrations
- LabStar: Limited technical capabilities
Scalability & Customization
- Pilot LMS: Built for labs of all sizes with extensive customization options
- LabStar: Basic functionality suitable for minimal lab operations
Value Analysis
For equivalent functionality:
- 300 cases: Pilot LMS ($89.99) vs LabStar ($139) - Pilot saves $49/month
- 600 cases: Pilot LMS ($199.99) vs LabStar ($229) - Pilot saves $29/month
- 1,000 cases: Pilot LMS ($449.99) vs LabStar ($379) - LabStar costs $71 less but offers significantly fewer features
When to Choose Each Platform
Choose LabStar if:
- You need a basic lab management system with minimal features just to track cases
- Your operations are minimal without complex workflow needs
- You don't require integrations or automation
Choose Pilot LMS if:
- You want comprehensive automation to reduce manual work
- You want a cheaper system on lower ends of the tiers
- You need integrations with scanners, shipping, or accounting systems
- You require advanced reporting and customization capabilities
- You plan to scale your lab operations
- You value extensive documentation and responsive support
Migration Considerations
3Shape Acquisition Impact
With LabStar's acquisition by 3Shape, future development direction may focus on integration with 3Shape's broader ecosystem rather than standalone lab management innovation. Customer Support is also limited.
From LabStar to Pilot LMS
- Free data migration assistance
- Comprehensive feature upgrade with automation and integrations
- Dedicated onboarding support
- No setup fees for most plans
The Bottom Line
While LabStar provides basic lab management functionality, Pilot LMS offers a comprehensive platform designed for modern lab operations. The investment in Pilot's advanced features typically pays for itself through reduced manual work, better integrations, and improved operational efficiency.
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The information on this page is provided for general informational purposes only and is based on publicly available sources. We make no representations or warranties as to the accuracy, completeness, or reliability of any information contained herein. Under no circumstances shall we be liable for any loss or damage incurred as a result of the use of this information.